All items sold on Coby Haus is covered under the Our 7 days Easy Returns depending on the product. Our return policy is displayed on the product page. However, Products with manufacturing defects will either be replaced.Sellers will replace the items once they receive the defective/wrong items from the buyer. Buyer will bear the delivery fee of returning the product to the Seller and Seller will bear the fee of delivering the replacement product to the buyer.
A Buyer shall be entitled to a refund or exchange of a Product in the following situations:
1. (a) Product is defective A Product is defective if it:-
1. (i) is unfit for its intended use;
2. (ii) not fit to be consumed;
3. (iii) has a defective design;
4. (iv) has been defectively assembled or manufactured; and/or
5. (v) is dangerous or harmful for normal use.
2. (b) Product does not comply with description/criteriaA refund or exchange is allowed if the delivered Product:
1. (i) is a different or the wrong product;
2. (ii) has different specifications from that advertised or ordered, such as different function, wrong colour or size;
3. (iii) has missing parts; and/or
4. (iv) is missing items promised (such as free gifts).
Requirements for a valid return
– Proof of purchase ( Order Number )
– Photo of the defective item
– Airway Bill ( Printed on the parcel )
– Reason for return
Please email us a clear picture of the defect at email@example.com for us to initiate the replacement process as soon as possible.
Your order will be ship out within 48 hours once payment details have been approved. However, orders made on Friday after 12 pm, Saturday and Sunday will only be shipped on Monday.
Orders received on a public holiday will be shipped on the next working day. Orders received later in the evening on the eve of a public holiday will also be shipped on the next working day.
We used CJ Century Logistics Sdn Bhd for sending all the parcel, delivery door to door service.
Ship to all states in Malaysia! (Perlis, Kedah, Pulau Pinang, Perak, Selangor, Kuala Lumpur, Pahang, Melaka, Johor, Kelantan, Terengganu, Negeri Sembilan, Labuan, Sabah & Sarawak)
- Klang Valley: 1 – 3 working days
- Other State: 2 – 4 working days
- Sabah / Sarawak: 3 – 5 working days
(NOT INCLUDE SATURDAY, SUNDAY & PUBLIC HOLIDAY)
Once parcel picks up by CJ Century, we will update the tracking number via mail as you registered mail address at our website.
All the Tracking number you may check the status from www.cjcentury.com
If no one is home:
If you know there is a chance that no one will be home, you can always choose for your package to be delivered straight to your office. (State in Company name)
Alternatively, if you would like us to deliver at a particular time, please write down at “Special Instructions” so that we try to process your request as seamlessly as possible.
If you have any questions, please call us at 03-8964 4131 or email us at firstname.lastname@example.org